Amazon RSOC Supervisor 1

Amazon RSOC Supervisor - Regional Security Operations Center

Job Responsibilities

-Receiving shift pass down information, and conducting shift briefings to provide updates, assignments, training, and contractual compliance.

-Maintaining situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally.

-Ensuring that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents.

-Assisting the Client’s security personnel with the development and/or revision of security operation center processes, protocols, and systems.

-Identifying and routing security for resolution of any nuisance or trouble (physical security) Alarms.

-Provides back-up, support, and on-call function as-needed.

-Oversees quality control and oversight for all production, support, and staffing functions in conjunction with the RSOC Operations Manager.

-Directly assists in developing and maturing the capabilities of the RSOC including support for operations and the intelligence/analytics areas.

-Supervise the maintenance and deployment of a RSOC knowledge management dashboard (ex:SharePoint Site or other tool).

-Works with Operations Manager to identify process and quality improvements.

-Represent the RSOC in meetings with client personnel.

-Triage and manage incidents of workplace violence or other associate misconduct.

-Developing and executing training for the Operators in all control room functions and conducting training exercises with the field leadership team.

Requirements

-4 years of experience.

-Native english level.

-High school diploma.

-Availability to work rotating hours.

-University bachelor.

Skills and knowledge

-TeamWork.

-Problem resolution.

-Customer Service.

-Customer Support.

-Team management.

Send us your resume to the email: reclutamiento@securitascostarica.com